Meet agents: AI that can take steps and use tools on its own, not just chat. This is where the big value begins.
A chatbot talks. You ask, it answers, done.
An agent acts. You give it a goal, and it plans steps, uses tools, checks results, and keeps going until the goal is met.
Example: "Find me 5 leads and email them." A chatbot writes the email. An agent finds the leads, writes the emails, and sends them.