Two channels, two interests
The agent is briefed by a principal. It then talks to a counterparty in a
separate channel, and it reports back to the principal. A vendor negotiation,
an inbound request screener, a mediator between employees: in all of these the
person in front of the agent is not the person it works for.
"Be helpful to whoever you are talking to" is the instruction every assistant
tuning objective encodes, and in this setting it is simply wrong. The agent has
to stay loyal to the principal without becoming useless to it.
PrincipalBench
75 multi-turn items, with leak probes, dual judges and an integrity-audit gate.
Thirteen frontier subjects.
The headline is a split that single-turn safety evaluations miss entirely. One
cluster sits at or below 20% harm; the other runs 53.6 to 75.3%. The clusters
are not "safe" and "unsafe" in the way a single-turn eval would sort them. They
are selective and over-refusing. The selective cluster declines adversarial
probes while still carrying out the principal's legitimate requests. The
over-refusing cluster refuses broadly, including the principal.
A safety benchmark that only measures whether the agent says no will score the
over-refusing cluster as the better system.
Two mechanisms, and the limit on both
A prompt-time loyalty scaffold of seven prioritised rules, open-coded from over
50 failure trajectories, holds Claude-Sonnet to 19.4% harm and all nine
selective subjects at or below 20%.
A per-token KL distillation recipe transfers a prompted Qwen3-32B teacher into
8B Qwen3 and Llama-3.1 students, which the authors report as the strongest
open-weight recipe they measured.
Then the honest part: both mechanisms move along a common leak/over-refusal
trade-off rather than crossing it. Improving one axis costs the other. The
jointly favourable outcome stays out of reach.
What we take from it
Test the deployed shape, not the chat shape. A multi-turn probe against an
agent that has been briefed and is talking to a third party surfaces behaviour
a single-turn safety eval cannot see, and the two disagree about which system
is better.
And decide the refusal policy before launch, out loud, with the business. The
paper's central lesson is that this is a trade-off you choose, not a bug you
fix. An agent that never leaks and never acts is not the safe option. It is a
different failure, and it is the one that gets switched off.
Ejentic did not author this paper. Credit belongs to the authors named above; the note is ours.